#+TITLE: Article: Encouraging a Culture of Written Communication – mcls #+ROAM_KEY: https://www.mcls.io/blog/encouraging-a-culture-of-written-communication

• tags :: p.writing, p.working_remotely, people.maarten_clese_mcls, thinking.team_dynamics

• Writing as a medium for self-discipline

• We need to be more precise which leads to clearer thinking
• Context matters. Share ideas, iterate and collaborate.
• Encourage more writing, so people get more practice.
• Typos within the team, fine. A week of writing and re-writing for broader communication more appropriate.

• Search

• We should be able to write without worrying where to put it or how to find it.

  BEGIN_QUOTE Therefore, I believe it's better to have a tool with good search functionality rather than investing in having a perfect information architecture. END_QUOTE

• This removes roadblocks and creates a single source of truth.

• If people don't know where to look, they'll need to interrupt to find it.

• Async/Sync Communication

• Written can be good, but it can get verbose and unhelpful
• Good to know when it is worth jumping on a call.
• Prefer aync, but don't be pedantic if you notice it falling down

• Thinking Out Loud

• Post interesting things in public channels - doesn't interrupt but does allow knowledge sharing
• Making a critical change? Post it in chat. Deliberately point out what you're doing.
• If you've got partially through a problem, post in a chat - build trust and vulnerability.
• This can then be leveraged when an actual crisis hits.